warranty

At Spes Non Fracta’…. Latin for ‘but my hope remains unbroken‘ … taken from the Hope family motto.

All items made by hope garden furniture are made as well as possible to reflect this motto.
More than 30 years of the dedicated pursuit of manufacturing our products to the same quality and characteristics of the original samples have become the hallmark of our company name.

The inclusion of the natural characteristic marks in timber and stone during the selection stages is part of the process of manufacturing from natural materials. Customers should be aware that the table surfaces, both stone and timber, will not be identical to the sample on the showroom floor.

We believe that the purchase of our products is a long-term investment in carefully made, functional pieces of furniture, for future generations to enjoy. Part of this investment is in following the advised maintenance schedule supplied with the order, as well as available on our website.

Warranty

Hope will undertake to replace or repair, at its own cost, in the first year of ownership if there are indications of defective workmanship and materials. 

THE CUSTOMER WILL BE LIABLE FOR TRANSPORT COSTS TO OUR FACTORY.

Hope will NOT undertake replacement or repair at its own cost if:

  1. The recommended finishes for the appropriate situation are not followed at time of purchase.
  2. On inspection the proposed maintenance schedule is determined to have not been followed.
  3. Items are deemed damaged in circumstances other than within normal and expected use, i.e. sitting on our chairs, at our tables.

Note

Long periods of neglect will compromise the life span and result in the furniture requiring special attention.

Timber

Timber products are dispatched untreated and are susceptible to expansion and contraction caused by changes in temperature and climate.

This may result in surface checking, shrinking, or cupping of timber. The natural characteristics of wood cannot be warranted against.

Metal

Painted

Due to the folding design of the chair, various components come into contact with one another, causing evidence of wear. Unfortunately this is unavoidable.

Rust

The hope warranty will not cover any products with the rust finish if any of the below recommendations have not been adhered to:

  • Rust products are not suitable for coastal environments.
  • Rubber feet will trap water and accelerate corrosion.
  • Rust marks on floor surfaces are inevitable.
  • Oiling articulating joints will help prevent hidden corrosion on the rust finish. Failure to do so could impede the folding mechanism.

Stone

Stone is sealed at the factory to prevent marks from food and beverages. 

It is the responsibility of the customer to obtain the recommended products to maintain the seal and to use them as advised.

Note

Long periods of neglect will compromise the lifespan and result in the furniture requiring special attention.

Hope will NOT undertake replacement or repair at its own cost if:

  1. The recommended finishes for the appropriate situation are not observed at the time of purchase.
  2. On inspection, the proposed maintenance schedule is determined not to have been followed.
  3. Items are deemed damaged in circumstances other than within normal and expected use, i.e. sitting on our chairs or at our tables.

Please contact us should you have any queries with regard to the above.