FAQ

what is the best finish for outdoors?

in short – it’s up to you. we give you us much info as possible under info and care to help you make the best choice.

please don’t ask us if it can stay outside – it is after all ‘garden’ furniture!

all finishes require care and maintenance. where possible please view the furniture in real life! see out list of agents here.

what is the difference between karri and jarrah?

both timbers are eucalyptus’s. the karri is a lighter, blonder timber, forested locally in knysna. this timber is only optional on chairs. by following our recommended care procedures you can expect a lifespan of 12-14 years.  it will weather to a grey colour similar to teak after about 12 months if fully exposed to the elements. timber that is not allowed to dry out will deteriorate very quickly. karri is prone to fine hairline cracks and will initially need to be sanded with the provided scotchbrite scourers, as it will roughen in the first few weeks.

jarrah is a darker, redder timber only used on tables, trestle benches and scandinavian chairs. it is optional on other chairs. jarrah is a hardy timber, originally used as railway sleepers. by following our recommended care procedures you can expect a lifespan of about 25-30 year or longer. jarrah will age to a grey colour after 18 months, if fully exposed to the elements. as with karri it should not be placed in a shady postion where it will not dry after rain.

read more on timber finishes

should i order oiled timber if i want my furniture outside?

no, not unless you like the look of oiled furniture. oiled timber is dark and will not go grey over time unless untreated. oiled timber requires seasonal oiling in order to maintain this desired look. if this oiling procedure is not followed correctly you could end up with a sticky mess.

we refer to the grey/weathered timber finish as ‘natural’. natural timber still requires treatment. our recommended product is pro-nature plant soap. not oil.

read more on timber finishes

can i protect my floor from rust with your rubber feet?

we do not recommend rubber feet on rust frames as it forms a collection point for water, thereby accelerating corrosion. if you do not want rust marks on your floor surface then we recommend either the painted or galvanised metal finish.

read more on metal finishes

i have the galvanised finish and there are rust marks

within the first year of purchase tannins can leach out of the timber and collect under the feet causing marks which appear to be rust. we recommend cleaning the ‘rust’ marks off the frames with water and scotch brite scourers. the floor can be cleaned with a household detergent.

what finish do you recommend for seaside homes?

we only recommend galvanised frames for coastal homes. painted finishes are likely to start flaking more readily. please also read up on ‘white rust’

read more on metal finishes

recommended timber finishes are natural or oiled

do you have rubber feet for all products?

our rubber feet are moulded to fit all chairs and benches except the cafe chair and trestle benches. we recommend clear plastic tubing for the cafe chairs.

i need to touch-up my painted furniture what can i use?

we use plascon velvaglo exterior paint, should you require a paint code please contact us

will the table surface stain?

it is impossible to completely prevent food and drink stains as these are natural products. stone tables will have been sealed and we suggest you follow our instructions to maintain this seal. timber surfaces can be cleaned with pro-nature plant soap. this contains natural oils which will allow the table to tolerate mild spills. if left in the sun most marks will fade over time and blend in with the natural product. should you still be concerned then a table cloth is recommended.

help my new timber has oil marks

if you haven’t had any accidents with the salad dressing then the marks will have come from the natural oils on our hands and bodies. in the beginning these marks can be quite obvious, but will disappear in a short time.

if you did have an argument with the olive oil….

•first try using the product supplied in the care kit. (pro-nature plant soap)

•this is an attempt to saponify (convert oil into soap) the oil that was spilt and extract it with the alkyd plant soap.

•make a fairly strong dilution of the plant soap – 3 parts water:1 plant soap
•scrub the whole table with this mixture using the scotchbrite scourers specifically agitating the affected area .
•leave for a 10 minutes and then scrub and rinse with clean water.
•there should be a noticeable difference to the affected area
•unfortunately the rest will only gradually bleach out with exposure to the sun
•if not satisfied with this and in extreme cases you can treat the surface with oxalic acid- available from a hardware store
•this is a strong chemical process that requires gloves etc. and will distinctly change the colour of the wood

is your product completely maintenance free?

our products are simple, robust, well made and capable of a long life outdoors. they are however NOT maintenance free, but unlike most other modern disposable products, they are maintainable.

a maintenance kit is included with all orders.

please see care and info for recommendations and products.

do you offer a guarantee?

please view our guarantee page

what shipping/postage options are available for online orders?

we offers the following shipping options:

  • local pick up – available for those in the cape town metropole only. collection is from our showroom, 136 lower main rd, observatory.
  • courier – hope garden furniture couriers to anywhere in south africa via collivery
  • large delivery – should the courier costs exceeds our current minimum transport cost we suggest you choose this option. however,  this option is only available to main towns and cities accessible via the N1 and N2. large deliveries leave on tues and thurs to johannesburg or durban and take up to 5 days. delivery is to your door. should you be uncertain if your area falls into this area please contact us.
  • maintenance product orders. should you only wish to purchase maintenance products and would like to avoid the courier charges please select local pick up and we will send you delivery charges via speed services.

i’m not happy with my purchase can i return it?

you may return any goods bought online within 7 days. you will be liable for packaging and transport costs. please contact us within 7 days of receipt of your order via email. should we not receive the  returned goods within 10 working days then you will forfeit your refund.

hope will not be responsible for the incorrect application of care products.

should the products be defective please see our guarantee.